14 Jobs in Irving, TX
KMS Lighthouse is Hiring a Support Specialist Near Irving, TX
We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!
The Tier 1 Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.
Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.
Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.
Requirements:- At least 1 year of experience in Customer Care/Technical Support or equivalent.
- Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
- Excellent communication skills and the ability to interact effectively with technical personnel.
- Self-motivated, proactive approach, and ability to work well with little direct supervision.
- Strong problem-solving skills and a knack for troubleshooting.
- Thrives under pressure. Able to manage your time efficiently.
- Attention to detail, highly organized, with an absolute focus on quality of result.
- Knowledge in Linux systems, utilities and scripting - a plus.
- Experience working with Jira- a plus.
Job Summary
Full Time
IT Outsourcing & Consulting
$58k-72k (estimate)
03/29/2023
05/14/2024
kmslh.com
Seattle, WA
<25
IT Outsourcing & Consulting
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The job skills required for Support Specialist include Technical Support, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/23/2022: Greensboro, NC
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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The specialists work along with the staff members to supervise the assigned projects by an organization.
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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
04/04/2022: Philadelphia, PA
Proven work experience as a Sales support specialist or Sales support associate.
04/18/2022: Galveston, TX
Tech support specialists need good communications skills.
01/23/2022: Milwaukee, WI
Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.
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